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Are the babysitters and nannies employed by Surprise Sitters, LLC?

No. All sitters and nannies affiliated with Surprise Sitters, LLC are considered independent contractors or employees of the client (the family) when hired as a nanny.



I'm expecting and would like to hire a nanny, when should I contact your agency?

We recommend contacting us 1-2 months before you would need the nanny to start. However, if you would like to have the consultation before the baby arrives, we would be more than happy to speak with you then.



How long does the placement process take?

The placement process can take 2-6 weeks. However, families may find their perfect nanny in a week or it may take longer. The exact timeframe is dependent on the family.



Do you offer nanny replacements?

Yes! We offer 180 day guarantee replacement for permanent (full-time) placements and 90 day guarantee replacement for permanent (part-time) placements.



How do you screen nannies and sitters?

We take a thorough approach when vetting and screening our sitters and nannies, and you can learn how by clicking here.



We need sitters for an event, when should we contact your agency?

We recommend contacting us at least 30 days prior to the event date.



How do I pay my sitter?

You can pay your sitter directly through the app at the end of their shift with an option to tip.